Our Service Promise
The VENTA service team is happy to handle your concerns quickly and without unnecessary paperwork, even after the warranty has expired.
This is how you can reach us:
Tel. +41 41 781 15 15
Fax +41 41 781 15 15
Do you need an accessory or spare part for your Venta product? No problem: accessories and spare parts are available immediately. Just call us directly: the VENTA service team is here for you!
Is your complaint covered by a warranty? We regret this very much, because it means we have not lived up to our own high quality standards. Please call us directly: the VENTA service team will quickly find a solution!
Would you like a complete product inspection? No problem! This only requires three very simple steps:
- Pack the Venta product safely for transport. Use the original packaging if it's still available.
- Include a short description of the problem along with your address and, if the complaint is covered by our warranty, the purchase receipt (original or copy).
- In Switzerland, send the package to:
6331 Hünenberg, Switzerland
If the issue is covered by our warranty, you can request the respective postage from us free of charge! Otherwise, please make sure the package has sufficient postage – Venta does not accept packages without sufficient postage.
We will then take care of your issue: if it is covered by our warranty, your Venta product will be repaired or replaced free of charge within 5 working days. If the warranty has expired, we will prepare, free of charge, a repair cost estimate.
If you would like to have a product inspected in a country other than Switzerland, please contact our VENTA service team, your specialist dealer or our respective subsidiary or distribution partner.
THE ADDRESSES CAN BE FOUND HERE